Widerrufsrecht

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@geschenktasse.com. Once your return request is accepted, we will send you the return address via email. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union – 14-Day Right of Withdrawal

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification. Your item must be in the same condition as received — unworn, unused, with tags, and in its original packaging.

Return shipping costs are borne by the customer. We do not provide return shipping labels — please arrange and pay for the return shipment independently.

Why we handle it this way: we are a small brand, and every shipment carries a real cost and a real footprint. If we covered return shipping for everyone, we would have to build that cost into every price. We would rather keep our prices honest and treat the earth we were given with care. This does not affect your statutory right of withdrawal in any way — if a piece isn't right for you, send it back.

To help us process your return quickly, please include your order confirmation or packing slip inside the package. Once we receive your item and verify its condition, we will issue your refund to the original payment method within 10 business days. The original standard shipping costs will also be refunded.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we've approved your return, please contact us at info@geschenktasse.com.